Locality Switch

When was the last time that you filled out a contact details form before downloading evaluation software? How many times has the company actually rung you about it? It’s a rare occurrence, but for Symantec it seems to be common practice.

About a month and a half ago, I was evaluating all the managed anti-malware solutions out there, with the goal of seeing which would suit 2CCR. I went through the solutions of Mcafee, AVG, Symantec, and Trend-Micro and tried them all out. All of them asked for my contact details, as I was trying out enterprise software.

Only one company has called me: Symantec. They have been great from the word “go”. All my questions I had were answered by their staff, and their customer service reps called me on my mobile on more than one occassion. Symantec have rised above the competition, and set them apart from the rest.

Regrettably, their software wasn’t quite right for us. I would have loved to go with their products, thanks to the customer service, but I couldn’t quite justify it. Their software we tried was aimed at slighty larger networks. In the end, we chose AVG 8.5 Network Edition because that worked better in our small-ish network. However, the next time I go and design a network (and I’m sure I’ll do that plenty of times in my life) Symantec will be first on the list of products to consider for network security.

Fantastic job, Symantec!!