Locality Switch

I had to call Exetel today about some 3G internet. I looked up the contact details on their website, and called their sales number.

What struck me as interesting was the feature on their website: call waiting times.

You can see me on that list as number three in the Sales queue. Every time I refreshed that page, I could see the updated status of the queue.

And eventually to number one on the list:

I have never seen this done before. Talk about open and transparent! I love it! Now I want every call centre to publish this data.

However, it can be improved. I want to see it display some more useful information, such as how long I can expect to wait if I called now – that would be cool.

Thanks Exetel for this great feature on your site. It has brightened up my day